ckd33 Privacy Policy

1. Introduction

ckd33 operates as an online gaming and sports betting platform serving players in Bangladesh. In the course of providing our services — including account registration, deposits, wagering, live casino games, cricket betting and customer support — ckd33 collects and processes certain personal data about you. This Privacy Policy sets out in plain and formal terms the categories of personal data we collect, the purposes for which we use that data, the legal bases on which processing is founded, the circumstances in which we may share data with third parties, the security measures we apply to protect your data, and the rights you hold in relation to your personal data.

This Policy should be read together with the ckd33 Terms & Conditions. If there is any conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail. We may update this Policy from time to time; the version currently in force is identified by the effective date shown at the top of this document.

2. Information We Collect

ckd33 collects personal data through multiple channels — during account registration, through your ongoing use of the platform, via customer support interactions, and automatically through cookies and technical logging. The categories and typical examples of data we collect are as follows:

3. How We Use Your Information

ckd33 uses the personal data it collects for specific, defined and legitimate purposes only. We do not use your data for any purpose that is incompatible with the purposes listed below:

• 1To create and manage your ckd33 account, verify your identity through KYC processes, and ensure that your account is operated only by you as the registered holder.
• 2To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay), reconcile transactions and maintain accurate financial records as required by our operational obligations.
• 3To provide access to all gaming services on the ckd33 platform, including cricket betting markets, live casino games, slots, crash games and other entertainment products offered from time to time.
• 4To fulfil our responsible gaming obligations — including monitoring gameplay patterns for signs of problem gambling, applying player-requested deposit limits and self-exclusion periods, and conducting age verification to enforce the 21+ minimum age requirement.
• 5To detect, investigate and prevent fraud, money laundering, identity theft, multi-accounting and other prohibited activities. Where suspicious activity is identified, ckd33 is required to report relevant information to appropriate authorities without notifying the account holder.
• 6To send you service-related communications such as account confirmations, transaction receipts, security alerts and updates to this Privacy Policy or our Terms & Conditions. Where you have consented, we may also send promotional communications about ckd33 offers and events. You may withdraw marketing consent at any time by contacting our support team.

4. Legal Basis for Processing

ckd33 processes your personal data only where a recognised legal basis exists for doing so. Depending on the nature of the processing activity, we rely on one or more of the following legal bases:

• 1Contractual necessity — processing that is essential for the performance of the contract between you and ckd33, including account creation, payment processing and game access.
• 2Legitimate interests — processing carried out in pursuit of ckd33's legitimate business interests, including fraud prevention, platform security, gameplay analytics and service improvement, provided these interests are not overridden by your own data protection rights.
• 3Consent — where you have provided explicit consent for a specific processing activity, such as receiving promotional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
• 4Legal obligation — processing required in order to comply with applicable laws, regulatory requirements, court orders, anti-money-laundering obligations or directives from law enforcement authorities.

5. Payment Data and Financial Information

When you make a deposit or request a withdrawal on the ckd33 platform, you provide financial information such as your mobile wallet account number (bKash, Nagad, Rocket or Upay). ckd33 uses this information solely for the purpose of processing the relevant transaction and for maintaining the financial records required by our operational and compliance obligations. We do not store complete payment credentials beyond what is necessary for transaction processing and reconciliation. All payment data transmitted between your device and our platform is protected by SSL encryption.

ckd33 does not accept credit card payments and does not store credit or debit card numbers. All transactions are processed in Bangladeshi Taka (BDT / ৳) through local mobile financial service providers. If a transaction is flagged as suspicious by our fraud-detection systems or by a payment provider, the transaction may be placed on hold pending further review. In such cases, we may request additional documentation from you to verify the legitimacy of the transaction before releasing or returning the funds.

6. Sharing of Personal Data

ckd33 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited and defined circumstances:

• 1Service providers and technology partners who process data on our behalf under binding data processing agreements — for example, payment gateway operators, KYC verification providers, fraud detection services, customer support software providers and platform analytics tools. These processors may only use your data for the specific purposes for which they have been engaged and are prohibited from using it for their own independent purposes.
• 2Game content providers whose games are made available on the ckd33 platform (such as Pragmatic Play, Evolution Gaming and Spribe) may receive certain technical and gameplay data as part of the game session integration. This data exchange is limited to what is necessary for game delivery, dispute resolution and RNG certification compliance.
• 3Law enforcement, regulatory bodies and courts when ckd33 is under a legal obligation to disclose data — for example, in response to a lawful request, subpoena, court order, or anti-money-laundering reporting requirement. Such disclosures are made without notice to the affected account holder where the law requires or permits non-disclosure.
• 4In the event of a merger, acquisition, restructuring or sale of all or part of ckd33's business, personal data held by ckd33 may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being imposed on the recipient.

7. Cookies and Tracking Technologies

ckd33 uses cookies and similar tracking technologies to operate the platform, personalise your experience and gather analytics data. A cookie is a small text file placed on your device by a website you visit. The following types of cookies are used on ckd33:

• 1Essential cookies — required for the platform to function correctly, including session authentication, security tokens and load balancing. These cannot be disabled without impairing core platform functionality.
• 2Analytics cookies — used to understand how players navigate the ckd33 platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual users by name.
• 3Preference cookies — used to remember your platform settings, language preferences and display options so that you do not need to re-enter them on each visit.

Most modern mobile and desktop browsers allow you to control cookie settings through the browser's built-in privacy or settings menu. You may choose to block or delete cookies at any time; however, please be aware that disabling essential cookies may prevent parts of the ckd33 platform from functioning correctly, including the ability to log in or place bets.

8. Data Retention

ckd33 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law, whichever is longer. The following general retention principles apply: account data is retained for the duration of your account and for a period of at least five years following account closure, in compliance with financial record-keeping requirements; transaction and payment records are retained for a minimum of five years from the date of the transaction; KYC and identity verification documents are retained for five years from the date of verification or from the date of account closure, whichever is later; gameplay logs and betting history are retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.

When data is no longer required and no legal retention obligation applies, ckd33 will securely delete or anonymise the data so that it can no longer be attributed to any identifiable individual. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for statistical and platform improvement purposes.

9. Security Measures

ckd33 takes the security of your personal data seriously and has implemented a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser or mobile device and the ckd33 platform; access controls limiting internal access to personal data to authorised personnel only on a need-to-know basis; regular security assessments of our platform infrastructure; and secure storage of sensitive data including identity documents and financial records.

While ckd33 takes all reasonable precautions to protect your personal data, no transmission over the internet or electronic storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ckd33 will take appropriate action in accordance with applicable law, which may include notifying affected users and relevant authorities within the timeframes required by law.

10. Your Data Protection Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by ckd33. To exercise any of these rights, please contact our support team at the email address provided in the Contact section of this Policy:

• 1Right of access — you have the right to request a copy of the personal data ckd33 holds about you, along with information about how it is being used and with whom it has been shared.
• 2Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• 3Right to erasure — in certain circumstances (for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent), you have the right to request deletion of your personal data. This right is subject to our legal retention obligations, which may require us to keep certain data for defined periods.
• 4Right to restrict processing — you may request that we limit the way we process your personal data in specific circumstances, for example while the accuracy of data is being contested or while an objection to processing is being assessed.
• 5Right to object to marketing — you have an unconditional right to object to your personal data being used for direct marketing purposes. Once you object, we will cease using your data for that purpose immediately.

Please note that some rights are not absolute and are subject to conditions and exemptions under applicable law. Where we are unable to comply with a request, we will explain the reason in writing. ckd33 will respond to all valid data rights requests within a reasonable timeframe. There is no charge for making a data rights request, although we reserve the right to charge a reasonable administrative fee in the case of requests that are manifestly unfounded or excessive.

11. Children's Privacy

The ckd33 platform is strictly intended for adults aged 21 and above. ckd33 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor may have registered on ckd33 are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Links

The ckd33 platform does not contain links to external third-party websites. However, game content providers integrated into the ckd33 platform may operate their own privacy practices governing data processed directly within their game environments. ckd33 is not responsible for the privacy practices of game content providers or any other third-party systems accessed in connection with your use of the platform. We encourage you to review the privacy policies of any third-party provider whose services you access through ckd33.

13. Changes to This Privacy Policy

ckd33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and functionality of the ckd33 platform. When we make material changes, we will update the effective date at the top of this document and, where reasonably practicable, notify registered account holders via the contact details held on their account. The revised Policy will be published on this page.

Your continued use of the ckd33 platform after an updated Privacy Policy has been posted on this page constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and may request account closure in accordance with the process described in the Terms & Conditions.

14. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or need to report a privacy concern, please contact our support team by email at [email protected]. Please include as much detail as possible about your request or concern so that we can respond efficiently. We aim to acknowledge all privacy-related enquiries promptly and to provide a substantive response within a reasonable timeframe. Please note that the email address above is displayed as plain text only and is not a clickable link — please copy the address manually into your email application.